The Daily Dispatch #1 : Heating it up, Part 1
In this new series, Daily Dispatch, inspired by the book, “Show your work”, I share the inspiration behind a hobby project that I’d like to try out.
My heating system broke down a couple of days back. The technician came home to check it, and told us that we’d need to spend 600 euros to replace some damaged parts, I was bummed. The timing was good, though, since this happened in the summer when the need for hot water is not imminent.
Anyhow, after the incident was over, I realised that some parts of the process could be made more optimal. Like?
The inspection and diagnosis could be done remotely using a guided video call
This would save me the visit fee, around 120 euros and
Save me a day’s wait
So, I would like to see how we can build this in Salesforce.
Service cloud (for incoming cases)
Einstein image recognition
Visual Remote Assistance
Is anyone interested to hack this with me? Any thoughts/questions are welcome!
More about this in tomorrow's dispatch!